Warranty Policy

Our warranty approach

MagnetNova stands behind the workmanship of our jewelry. This policy explains the types of product issues that may qualify for warranty review and how to contact us if something does not look or feel right with your piece.

What may be covered

After review, the following types of verified manufacturing issues may qualify for warranty support:

• Manufacturing defects in the bracelet, clasp, links, or assembled components.
• Structural faults that were not caused by impact, misuse, alteration, or normal wear.
• Component issues that are determined to result from workmanship rather than everyday use.

What is not considered a manufacturing defect

Warranty support does not normally apply to:

• Normal wear, scratches, surface marks, fading, or changes that develop through regular use.
• Natural copper patina, oxidation, or color variation associated with copper materials.
• Damage caused by impact, dropping, crushing, pulling, misuse, improper storage, chemicals, or unsuitable cleaning methods.
• Loss, theft, or cosmetic preference changes.
• Damage caused by unauthorized repair, modification, resizing, or alteration.
• Damage resulting from failure to follow product care guidance.

Magnetic and wellness products

This warranty relates to the physical quality and workmanship of the product. It does not guarantee a specific wellness, therapeutic, medical, or health outcome. Individual experiences may vary.

Coverage period

MagnetNova provides a 1-year limited warranty from the date your order is delivered. This warranty covers eligible manufacturing defects as described in this policy. Our existing coverage conditions, exclusions, claim review process, and available resolutions apply.

How to request a warranty review

To help us review your request efficiently, please contact MagnetNova support with:

1. Your order number or other proof of purchase.
2. Clear photographs showing the product and the area of concern.
3. A short description of what happened and when you first noticed the issue.

Please keep the product until the review is complete. Additional information may be requested where necessary.

Available resolutions

If a product is confirmed to have an eligible manufacturing defect, MagnetNova may provide an appropriate resolution depending on the circumstances, product availability, and applicable law. This may include repair, replacement, or another suitable remedy.

If a replacement is appropriate and the original item is no longer available, a comparable item may be offered.

Shipping and claim handling

Any shipping instructions, return requirements, or shipping responsibilities connected with a warranty claim will be confirmed after the claim has been reviewed. Please do not send a product back before receiving instructions from our support team.

Returns and warranty are different

A warranty review concerns product workmanship or an eligible defect. A standard return or exchange is handled under the separate return and refund policy that applied to your purchase.

Your consumer rights

This warranty policy does not limit any rights or remedies that cannot be excluded under applicable consumer protection law.