Contact Us
Email us with your order number, the item or items you would like to return, and the reason for your request.
CUSTOMER CARE
Returns & Refunds.
Put your MagnetNova bracelet to the test for a full 60 days. Even if you wear it daily, if you aren't completely satisfied with how your wrists and hands feel, simply contact our Customer Care Team within 60 days of delivery for a straightforward 100% full refund.
MagnetNova
RETURN WINDOW
60-Day "Feel the Difference or It's Free" Wear-Test Guarantee
Return requests must be started within 60 days of delivery. To begin a return, email our Customer Care Team with your order number, the item or items you would like to return, and the reason for your request.
A SMOOTHER EXPERIENCE
Please do not send an item back before receiving return instructions from our customer care team.
HOW IT WORKS
How to start a return.
Three clear steps keep the process simple from your first message through return shipment.
Receive Instructions
Our customer care team will review your request and provide the return instructions and next steps.
Send It Back
After receiving instructions, securely package your item and return it according to the directions provided.
POLICY DETAILS
Everything you need to know.
Return Eligibility
Items purchased directly from MagnetNova may be worn daily during the 60-day wear-test period. Daily wear does not disqualify a return. Please include the original components, accessories and packaging where reasonably possible.
Damaged or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible at our Customer Care Team.
Exchanges
Exchange availability depends on current inventory. If you would like a different size or product, contact customer care and we will advise you on the available options.
In some cases, the simplest process may be to return the original item and place a new order.
Refunds
Once a returned item is received and reviewed, we will let you know the outcome of the return. Approved refunds are issued to the original payment method.
The time it takes for the funds to appear may vary depending on your bank or payment provider.
Return Shipping & Order Charges
If return shipping charges apply, our customer care team will communicate them before the return is sent.
Shipping fees, duties, taxes and other order-related charges may be handled differently depending on the order and destination.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered fulfillment or has shipped.
STILL HAVE QUESTIONS?
We’re here to help.
Our customer care team can help with return and refund questions.